Terms of service
Last Updated: August 28, 2026
Welcome to MySaunaProvider. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us.
By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms. If you do not agree with these Terms, please do not use our website.
1. About MySaunaProvider
MySaunaProvider operates an online store offering sauna products and related accessories to customers in the United States and United Kingdom.
These Terms apply to all visitors, customers, and users of our website.
2. Eligibility
By using our website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide to us is accurate and complete.
- You will use our website only for lawful purposes.
- You will not use our website to engage in fraudulent, abusive, or unauthorized activities.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other information displayed on our website are accurate.
However, minor variations may occur due to:
- Screen or device settings
- Manufacturing variations
- Product updates
- Packaging changes
- Photography or lighting conditions
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. Product Use and Installation
Customers are responsible for using products according to the manufacturer's instructions and safety guidelines.
Where professional installation is recommended, customers should use a suitably qualified professional.
MySaunaProvider is not responsible for damage, injury, or loss resulting from improper installation, misuse, modification, neglect, failure to follow instructions, or use contrary to applicable safety requirements.
Customers are responsible for ensuring that the product is suitable for their intended location and that any necessary electrical, structural, ventilation, or other requirements are met.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where permitted by law, including in circumstances involving:
- Product availability issues
- Pricing or listing errors
- Suspected fraud or unauthorized activity
- Incorrect product information
- Shipping restrictions
- Errors in customer information
If we cancel an order after payment has been received, we will provide an appropriate refund.
6. Prices and Payment
All prices displayed on our website are subject to change without notice.
Applicable taxes, shipping charges, duties, or other fees may apply depending on your location and order.
Payment must be successfully received before an order is processed and shipped.
We may use third-party payment processors to securely process transactions. Your use of a third-party payment service may also be subject to that provider's terms and policies.
7. Shipping and Delivery
Our standard shipping time is approximately 3–5 business days after processing, unless otherwise stated on the product page or at checkout.
Processing may take additional time before the shipping period begins.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occur due to carrier issues, weather, holidays, customs, incorrect delivery information, or circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional information.
8. Returns and Refunds
Returns, refunds, cancellations, and exchanges are handled in accordance with our Refund & Return Policy and applicable consumer protection laws.
Certain products may have specific return requirements because of their size, weight, condition, installation, or use.
Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.
9. Damaged or Defective Products
If your product arrives damaged or defective, please contact us promptly after delivery.
We may request photographs, videos, order information, or other documentation to help us assess the issue.
Depending on the circumstances and applicable law, we may provide a repair, replacement, refund, or other appropriate remedy.
10. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.
You are responsible for activity conducted through your account and should notify us if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts where reasonably necessary to protect our business, customers, or website.
11. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of the website.
- Introduce malicious software or harmful code.
- Scrape, copy, reproduce, or exploit website content without permission.
- Use the website to commit fraud or deceive others.
- Impersonate another person or business.
- Submit false or misleading information.
We reserve the right to restrict or terminate access to the website where permitted by law.
12. Intellectual Property
All content on the website, including text, graphics, photographs, logos, product descriptions, designs, videos, and other materials, is owned by or licensed to MySaunaProvider unless otherwise stated.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.
13. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment processors, shipping providers, analytics services, or other platforms.
We are not responsible for the content, availability, security, or policies of third-party services.
Your use of third-party services may be governed by separate terms and privacy policies.
14. Limitation of Liability
To the fullest extent permitted by applicable law, MySaunaProvider will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection laws.
Where permitted by law, our liability relating to a specific purchase will be limited to the amount paid for the relevant product or order.
15. No Waiver of Consumer Rights
Nothing in these Terms is intended to limit, exclude, or waive any statutory rights or protections that apply to consumers in the United States, United Kingdom, or other applicable jurisdictions.
If any provision of these Terms conflicts with a mandatory consumer protection law, the applicable law will take precedence to the extent of the conflict.
16. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transportation disruptions, supply shortages, labor disputes, government actions, pandemics, communication failures, or other events outside our reasonable control.
17. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will update the "Last Updated" date at the top of this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms will be interpreted and applied in accordance with applicable laws.
Where mandatory consumer protection laws provide you with rights that cannot be waived, those rights will continue to apply regardless of any other provision in these Terms.
19. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
20. Contact Us
If you have questions about these Terms of Service, your order, or our products, please contact MySaunaProvider through the contact information provided on our website.
MySaunaProvider
United States & United Kingdom