Privacy policy

Last Updated: August 28, 2026

At MySaunaProvider, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or purchase our products.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, place an order, or contact us, we may collect certain information, including:

Personal Information

Depending on how you interact with us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details
  • Account information, if you create an account
  • Information you provide when contacting customer support

We only collect information that is reasonably necessary to provide our products and services.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Website activity
  • Referring website
  • Approximate geographic location
  • Date and time of website visits

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Process payments
  • Provide customer service
  • Respond to questions and requests
  • Send order confirmations and shipping updates
  • Communicate with you about your purchases
  • Improve our website, products, and services
  • Detect and prevent fraud, abuse, or unauthorized activity
  • Maintain website security
  • Comply with applicable laws and legal obligations
  • Send marketing communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed by third-party payment providers.

MySaunaProvider does not generally store complete payment card information on its own servers. Payment information may be collected and processed directly by the payment provider in accordance with its own privacy policy and security practices.

4. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may help us:

  • Keep the website functioning properly
  • Remember preferences
  • Understand how visitors use our website
  • Analyze website traffic
  • Improve website performance
  • Measure advertising effectiveness
  • Provide relevant marketing where permitted

You can adjust your browser or device settings to control certain cookies. Disabling cookies may affect some website functionality.

5. Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Shipping and delivery companies
  • Website hosting providers
  • E-commerce and technology providers
  • Customer support providers
  • Analytics providers
  • Marketing and advertising providers
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities or law enforcement where legally required

We do not sell your personal information for money.

6. Marketing Communications

If you subscribe to marketing communications, we may send you information about products, promotions, offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, or important account communications.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and applicable legal requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your data is used
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Request a copy of certain personal information

Some rights are subject to legal exceptions and limitations.

10. United Kingdom and European Privacy Rights

If you are located in the United Kingdom or another jurisdiction where applicable data protection laws provide additional rights, you may have rights under applicable data protection legislation, including the UK GDPR where applicable.

Where required by law, we will process personal information based on an appropriate legal basis, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining your consent.

You may also have the right to lodge a complaint with the relevant data protection authority.

11. United States Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws.

These rights may include rights relating to access, correction, deletion, or opting out of certain forms of data processing or targeted advertising.

Where applicable, we will honor rights provided to consumers under relevant state privacy laws.

12. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact MySaunaProvider through the contact information provided on our website.

MySaunaProvider

United States & United Kingdom