Refund policy
Last Updated: August 28, 2026
At MySaunaProvider, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will work with you to find an appropriate solution.
Returns
We accept eligible returns in accordance with applicable consumer protection laws in the United States and United Kingdom.
Because our saunas are large and specialized products, return eligibility may depend on the condition of the product and whether it has been installed or used.
To request a return, please contact us before sending any product back.
Return Requirements
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be returned with its original packaging and accessories where reasonably possible.
- Not have been damaged, modified, or improperly installed.
- Include the original order information or proof of purchase.
Products that have been used, installed, modified, or damaged after delivery may not be eligible for a standard change-of-mind return, subject to your applicable legal rights.
Damaged or Defective Products
If your sauna arrives damaged or has a manufacturing defect, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or videos showing the damage or defect
- Photographs of the packaging, where applicable
We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable resolution.
Incorrect or Missing Items
If you receive an incorrect item or your order is missing components, please contact us promptly.
We will investigate the issue and work to provide the correct item or missing components as appropriate.
Refunds
Once your return or refund request has been reviewed and approved, we will process the applicable refund to your original payment method.
Refund processing times may vary depending on your payment provider or bank. It may take several business days for the refunded amount to appear in your account.
Return Shipping Costs
Return shipping costs depend on the reason for the return.
If the product is defective, damaged on arrival, or we sent you the wrong product, MySaunaProvider will generally cover reasonable return or replacement shipping costs, subject to our review of the claim.
For other returns, including eligible change-of-mind returns, the customer may be responsible for applicable return shipping and handling costs.
Because sauna products can be large or heavy, return shipping costs may be significant. Please contact us before arranging a return so we can provide the appropriate return instructions.
Cancellations
If you need to cancel your order, please contact us as soon as possible.
We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the order may instead need to be handled through our return process.
United Kingdom Customers
Customers in the United Kingdom may have additional cancellation and return rights under applicable UK consumer protection legislation.
Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded or restricted.
Where applicable, statutory consumer rights will apply in addition to the terms of this policy.
United States Customers
Customers in the United States may have rights under applicable federal and state consumer protection laws.
Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded or restricted.
Non-Returnable Situations
Subject to applicable statutory rights, certain products may not be eligible for return where they have been:
- Used or installed
- Damaged after delivery
- Modified or altered
- Improperly assembled or installed
- Returned without prior authorization
We will assess each situation individually and in accordance with applicable law.
How to Request a Return or Refund
To request a return, refund, replacement, or report a damaged product, please contact MySaunaProvider with your order number and details of the issue.
Please do not ship a product back to us without first receiving return instructions from our team.
Contact Us
If you have questions about returns, refunds, cancellations, or defective products, please contact MySaunaProvider through our customer support channels.
We are committed to handling every request fairly and providing a solution in accordance with our policies and applicable consumer protection laws.