Shipping policy
Last Updated: August 28, 2026
At MySaunaProvider, we are committed to delivering your sauna safely, quickly, and reliably. This Shipping Policy explains our shipping times, processing procedures, and delivery expectations for orders placed within the United States and United Kingdom.
Shipping Destinations
We currently ship sauna products to customers located in:
- United States
- United Kingdom
If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.
Processing Time
Orders are typically processed and prepared for shipment within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Shipping Time
Our standard delivery time is approximately 3–5 business days after your order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on your location, carrier availability, weather conditions, holidays, or other circumstances outside our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
You can use the tracking information to monitor the progress of your delivery.
If you have not received tracking information or believe your order may be delayed, please contact our customer service team for assistance.
Delivery Delays
While we work with reliable shipping providers to ensure timely delivery, MySaunaProvider cannot guarantee delivery on a specific date.
Delays may occasionally occur due to:
- Severe weather
- Carrier delays
- Public holidays
- Incorrect or incomplete delivery information
- High shipping volumes
- Customs or import procedures, where applicable
- Other circumstances beyond our reasonable control
If your order appears to be delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.
Please contact us as soon as possible if you need to correct your shipping information after placing an order. We will do our best to accommodate changes before the order is shipped.
Damaged or Missing Packages
Please inspect your shipment upon delivery.
If your sauna or any part of your order arrives damaged, please contact us as soon as possible with your order number, photographs of the packaging and damaged product, and a description of the issue.
If your tracking information indicates that your package was delivered but you have not received it, please contact us so we can assist with the delivery issue.
Large or Heavy Sauna Shipments
Some sauna products may be larger or heavier than standard parcels and may require special handling or delivery arrangements.
Depending on the product and destination, the carrier may contact you to arrange delivery. Customers should ensure that the delivery location is accessible and suitable for receiving the ordered product.
Please review the product information carefully before ordering and contact us if you have questions about delivery requirements.
International & Customs Charges
For shipments where customs, duties, taxes, import fees, or other charges may apply, the customer may be responsible for those charges unless otherwise stated at checkout.
Customers are responsible for complying with applicable import requirements and regulations in their country.
Contact Us
If you have questions about your order or shipping, please contact MySaunaProvider through our customer support channels.
We are happy to help with shipping questions, tracking information, and delivery concerns.
MySaunaProvider
Serving customers across the United States and United Kingdom.